The accommodation offers room service, an ATM and currency exchange. The hotel offers air-conditioned rooms with a desk, kettle, safe, TV and a private bathroom with a bathtub. At Sheraton Hai Phong, rooms include a seating area. Breakfast is available each morning and includes buffet, continental or American options. The property offers 5-star accommodation with a sauna, hot tub and indoor pool. There is free private parking and a business center, as well as a 24-hour reception. Yen Tu Mountain is 37 km from the accommodation, and Sun World Ha Long Park is 49 km away. The airport (Cat Bi International Airport) is 10 km away.